ADL Therapies - Privacy Policy

About us
ADL Therapies is dedicated to upholding the highest standards of privacy and data protection in accordance with relevant privacy legislation. We prioritise the confidentiality and security of personal information, taking all necessary measures to safeguard your privacy. You can trust that your personal information will be handled with the utmost care and used only for the purposes for which it was collected. Our commitment to privacy ensures that your sensitive information remains confidential, providing you with peace of mind as you engage in our services.

We respect your privacy

• ADL Therapies recognises your right to privacy and your right to control your personal information. ADL Therapies is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information

• “Personal information” is information we hold which is identifiable as being about you

Collection of personal information

• ADL Therapies may at times, receive and store personal information you enter into the ‘Contact Us’ page on our website, provided to us directly or given to us in other forms

• The ‘Contact Us’ page on the website requires you to provide basic information such as your name, phone number and email address to enable us to contact you for further information or book an appointment

• Importantly, we will be collecting sensitive personal information relevant to your care and treatment at in-person and/or Telehealth appointments essential for the work we undertake

• We may also collect any other information you or your caregivers provide while interacting with us via email and/or phone calls

• ADL Therapies recognise the Australia Privacy Principles that recognise individuals have the option of not identifying themselves, or of using a pseudonym, however, services are not able to be provided in this instance

How we collect your personal information

• ADL Therapies collects personal information from you in a variety of ways, including when you interact with us electronically via email or in person, when you access our website and when we provide our services to you

• We may receive personal information from third parties; such as referrals from case managers and support coordinators. In these instances, we will protect it as set out in this Privacy Policy

Use of your personal information

• ADL Therapies may use personal information collected from you to provide you with information and our services

• ADL Therapies will not send you advertising material based on services, updates or irrelevant information to your care

• ADL Therapies may contact you by information that has been provided to us; be that by telephone, email and/or SMS

• ADL Therapies will keep your personal information as long as we are legally obliged to keep it, or until the need for the personal information has passed. At that point it will be destroyed, deleted or de-identified

How we disclose your personal information

• We may disclose your personal information to our insurers and/or professional advisers, insofar as reasonably necessary for the purposes set out in this Policy

• Personal information is only supplied to a third party when it is required for the delivery of our services (i.e requesting quotes for equipment/home modifications, referral to other allied health professionals, requesting joint builder visits, contact with treating GP when indicated or mandatory reporting etc.) or in other rare instances such as the need to employ a debt collection service

• ADL Therapies will include necessary personal information on formal documents such as reports, and share this with the intended audience (I.e. HCP providers, NDIS, funding organisations)

• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request

• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances

• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information

• We do not and will not sell or deal in Personal Data or any customer information

• ADL Therapies does not engage with any overseas entities, with which personal or health information would be transferred, appointed or disclosed

The security of your personal information

• ADL Therapies is committed to ensuring that the information you provide to us is secure

• Your information is stored on secure servers (electronic records), in order to prevent unauthorised access or disclosure; we have put in place suitable physical and electronic procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure

• The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, we send to third parties or any information you receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy

How to access your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth)

• If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email bek@adltherapies.com.au

• An electronic copy of the requested records will be provided, no hard copy will be provided, even when requested. ADL Therapies aims to be a 100% paperless service

• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Changes to Privacy Policy

• We reserve the right to change this Privacy Policy without notice.

• As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Website

• The website may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website

• Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience

Complaints about privacy

• If you have a problem, query or complaint about our privacy practices, please feel free to send details of your issue to bek@adltherapies.com.au. We take complaints very seriously and will respond shortly after receiving notice of your complaint

• If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au